Principal Duties

• Ensure the successful daily operation of programs and effective administration of service budgets.
• Ensure robust internal and external stakeholder management at a service level and be recognised as the Subject Matter Expert.
• Ensure high quality services that provide an environment that supports the dignity and opportunity for clients to be accommodated in a caring, compassionate and secure manner.  
• In conjunction with the Client Services Resource Team, participate in the implementation of frameworks to support therapeutic service delivery.
• Welcome and onboard new clients and their families/carers in line with approved organisational processes.
• Uphold client focus through the delivery of services using the person-centred active support model of practice and assist clients to access mainstream services.
• Promote the dignity of and positive image of clients within their communities, maximising the opportunities for clients to participate in and contribution to the communities in which they live.
• Attend multi-disciplinary service meetings, case conferences and reviews and undertake case co-ordination and reporting as necessary.
• Identify the need for the development of behavioural support plans/risk management plans and implement these to ensure individual changing needs are met.
• Monitor the correct administration of prescribed medication in accordance with organisational guidelines.
• When necessary, act as an advocate both internally and externally for people with a disability and their carers
• In collaboration with the Rostering Team, develop and implement rosters that are centred on the needs of the client this includes troubleshooting timesheets, managing leave requests and filling and publishing rosters in advance.
• Manage daily rostering including filling shifts and making day-to-day changes to ensure services and support of clients is maintained.
• Ensure effective matching of clients with support workers that supports the achievement of client outcomes.
• Participate in rotational “On-Call” duties that ensures effective service delivery outside of normal business hours.
• Assist with recruiting, induction and maintaining a workforce that meets the needs of the clients and standards of the organisation.
• Manage, develop, motivate and lead staff, fostering a positive workplace culture where staff feel engaged, empowered and supported.
• Support the Service Manager with investigative processes and disciplinary actions.
• Lead service meetings and ensures they are co-ordinated, chaired, minuted, and identified actions are followed up and completed.
• Maintain documentation relating to clients adhering to the highest level of confidentiality following person centred active support framework.
• Provide input into the development of organisational best practice standards, policies and procedures and continuous improvement initiatives.
• Provide immediate and first line critical incident support.
• Comply with all legislative and organisational policies and procedures, ensuring awareness and compliance within the team.
• Provide timely reports to inform continuous improvements strategies at a service level.
• Apply WHS legislation and organisational requirements to create and manage a safe work environment.
• Work collaboratively with peers and colleagues, across the organisation, to achieve organisational objectives.

Champion organisational values and culture to ensure the affiliated behaviours are demonstrated across the organisation The responsibilities as specified above may be altered in accordance with the changing requirements of this position.